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NICE PEOPLE AT WORK launches new innovations at IBC 2015

NPAW introduces new products and services at IBC 2015 that address market needs to deliver the best quality of experience (QoE) to end-users.

BARCELONA, Spain –September 8, 2015 – NICE PEOPLE AT WORK (NPAW), the technology leader in quality of service and audience engagement analytics is announcing the launch of Houston, a 24/7/365 monitoring service, and major updates for its existing module, SmartAlerts. These new services tailored for Media customers allows them to reduce incidents at a higher scale, deliver better and more engaging video experiences across all devices, and maximize their ROI while minimize costs.

“The Online Video industry continues to evolve rapidly, as users can be selective with what content they want, when they want it, in what devices and with the best OTT service. Content providers, now more than ever, must have granular awareness of the performance of their service in order to keep up with growing end-user expectations,” says NPAW’s COO, Sergi Vergés. “Our new wave of services offers complete and professional data analytics technology to identify and solve problems faster, increase business impact and deliver the best quality of experience possible,” he adds.

Houston

Houston is a new managed offering that provides non-stop service monitoring and analysis by our engineering team of video streaming experts, who have intimate knowledge of the customer’s infrastructure, processes and operations in order to assist their team in detecting, fixing issues and improving their end-user Quality of Experience.

The process begins by familiarizing ourselves with the customer’s full technology stack, and identifying the key stakeholders. Our team of engineers will then monitor their service 24/7/365 and proactively notify their Customer Operations team of any problems they encounter, with tailored insights and suggestions. Houston aims to help fine tune media delivery and create cost control policies, resulting in better user engagement by increased view time and plays that maximize revenues and boosting technical and CDN performance to minimize costs.

Houston includes:

  • In-house expert on your products and services, partners and providers.
  • 24/7/365 proactive monitoring and customer notifications.
  • Direct-to-Houston phone number to call at any time in case of emergency.
  • Incident reporting and periodical summaries.

SmartAlerts (NEW VERSION)

The new version of SmartAlerts allows customers to monitor and identify critical problems with their video service faster. It provides detailed information about the error generated, cause, size, scope and much more. New developments include:

  • Automated service to discover issues on any VOD or Live service
  • Immediate access to the list of affected viewers allowing to perform the necessary actions with them: apologies, chargebacks, customer care phone calls, issue coupons, etc.
  • Understand in real time the actions you should perform in front of CDN outage or service degradation, ISP issues, device specific problems, media problems, specific regions or country issues.
  • API Hook to programmatically automate corrective actions or proactive customer communications.
  • Zapier integration to Create Zendesk cases, Open JIRA tickets, Open Salesforce Cases or any other third party actions you want to trigger.

 

About NPAW

NPAW is a big data and technology company serving the online media industry. Using real-time data we help our customers to deliver flawless TV-quality experiences. Our platform leads the industry in technologies integrated and devices supported, enabling our customers to take smart business decisions using in-depth and complete data. The company is privately held with VC backing, and was founded in 2008 with headquarters in Barcelona, Spain.

Please visit www.nicepeopleatwork.com for further information.

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Media Contact 
Diana Navas, NPAW
Tel: +34 931 22 21 11 
press@nicepeopleatwork.com

James Noeker on September 08th 2015

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