NPAW introduces new products and services at IBC 2015 that address market needs to deliver the best quality of experience (QoE) to end-users.
BARCELONA, Spain –September 8, 2015 – NICE PEOPLE AT WORK (NPAW), the technology leader in quality of service and audience engagement analytics is announcing the launch of Houston, a 24/7/365 monitoring service, and major updates for its existing module, SmartAlerts. These new services tailored for Media customers allows them to reduce incidents at a higher scale, deliver better and more engaging video experiences across all devices, and maximize their ROI while minimize costs.
“The Online Video industry continues to evolve rapidly, as users can be selective with what content they want, when they want it, in what devices and with the best OTT service. Content providers, now more than ever, must have granular awareness of the performance of their service in order to keep up with growing end-user expectations,” says NPAW’s COO, Sergi Vergés. “Our new wave of services offers complete and professional data analytics technology to identify and solve problems faster, increase business impact and deliver the best quality of experience possible,” he adds.
Houston is a new managed offering that provides non-stop service monitoring and analysis by our engineering team of video streaming experts, who have intimate knowledge of the customer’s infrastructure, processes and operations in order to assist their team in detecting, fixing issues and improving their end-user Quality of Experience.
The process begins by familiarizing ourselves with the customer’s full technology stack, and identifying the key stakeholders. Our team of engineers will then monitor their service 24/7/365 and proactively notify their Customer Operations team of any problems they encounter, with tailored insights and suggestions. Houston aims to help fine tune media delivery and create cost control policies, resulting in better user engagement by increased view time and plays that maximize revenues and boosting technical and CDN performance to minimize costs.
SmartAlerts (NEW VERSION)
The new version of SmartAlerts allows customers to monitor and identify critical problems with their video service faster. It provides detailed information about the error generated, cause, size, scope and much more. New developments include:
NPAW is a big data and technology company serving the online media industry. Using real-time data we help our customers to deliver flawless TV-quality experiences. Our platform leads the industry in technologies integrated and devices supported, enabling our customers to take smart business decisions using in-depth and complete data. The company is privately held with VC backing, and was founded in 2008 with headquarters in Barcelona, Spain.
Please visit www.nicepeopleatwork.com for further information.
Diana Navas, NPAW
Tel: +34 931 22 21 11
James Noeker on September 08th 2015
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