It’s one thing for a video service to collect terabytes of data on customer behavior and QoE. It’s another to analyze that data for actionable patterns. This is the heart of what the YOUBORA solution offers online video services, with virtually limitless variables with which to analyze and understand a video service’s audience and their QoE.
But often this data can’t wait for expert technicians to pore over it—like when the issue is a sudden spike in buffer ratios in a specific region in the world, or a when a certain codec begins to fail on specific devices affecting thousands or millions of users. These emergency situations are times when CTOs and COOs need to know immediately what is going on, and for this YOUBORA has SmartAlerts—the only solution on the market that can alert decision makers down to 1-minute granularity in real time to peering, network capacity, and congestion issues causing bottlenecks in video delivery.
Thresholds and variables for these alerts can be set-up in advance and delivered via email, API hook or from within YOUBORA’s user interface.
Let’s consider a few use cases made possible with SmartAlerts:
With thresholds set and alerts in place, you can stay focussed on what matters most knowing that alarms will sound if anything goes awry.
Research & Editorial Team on January 18th 2018
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