SmartModules

Flexible solutions for fact-driven efficient decision making

SmartSwitch

Impartial 3rd party CDN scoring tool, with non intrusive integration that will dramatically improve quality of experience (QoE) for your users while minimizing the delivery cost.

SmartSwitch API helps you make informed decisions based on top performing CDNs for each user in real time.

Switch CDN in real time to ensure the best QoE.

Define and configure easily your own rules for CDN switching, based on QoE or costs.

Understand the root cause of QoE problems with total transparency over CDN performance.

SmartAlerts

Understand the impact of an anomaly in your customer base in real-time (happening on any combination of dimensions) and get automated notifications to take immediate and proactive action. Maximize your team’s time and revenues.

We provide you with granular information of which users are affected by a particular issue enabling you to take proactive action and boost customer retention.

Identify the list of users impacted by a certain problem in real time.

Notify technical and support teams to optimize your operations and customer care services in real time.

Detect network congestion, devices, and geographic location issues in the video delivery ecosystem in real time.

SmartTracking

Impartial 3rd party CDN scoring tool, with non intrusive integration that will dramatically improve quality of experience (QoE) for your users while minimizing the delivery cost.

SmartSwitch API helps you make informed decisions based on top performing CDNs for each user in real time.

Allow proactive targeted user management and increase customer satisfaction.

Improve first call resolution rate leading to dramatic cost reduction.

Understand if refunds are legitimate based on user experience.

SmartReports

Detailed, customized data reports to facilitate internal reporting and progress on your defined metrics and internal KPIs.

Gather in depth insights for different segments of your customer base according to your criteria.

Dig-in data in an efficient and user friendly way - without intervention of a data scientist.

Generate one-time and/or recurrent reports according to your needs - for your own use or third party integration.

Ensure the understanding of recurrent issues and their causes to better interact with technical departments.

SmartAds

Increase advertising efficiency by gaining aggregated and individual insights on Quality of Experience and user engagement.

Understand which position performs best, how many ads are actually watched, and the effects of ads in content viewing in different regions, devices, connection types, etc.

Ensure your users are having same experience on Ads than on Content.

Optimize Ad positioning, Ads encoding, Conversion rates and drop-off rates by measuring and reacting in real-time.

Get a real-time monitor for drop on ads and get down to campaign filters.