Unique visibility to help you
optimize your service

Monitor, correlate, troubleshoot and guarantee top QoE levels

Real-time understanding of your platform performance for any internet-connected device

Gain accurate, full, objective visibility of the health of your media service performance and better understand your audience to help you retain users whilst optimizing costs.

Make troubleshooting and customer service more efficient therefore spend less time fixing urgent problems, and identify unknown areas for improvement. It will allow you to allocate resources to more important projects and assure a premium QoE. Users shouldn’t leave your media service because of quality issues or unsatisfactory customer service experiences.

Benefits

Optimize Cost

Ensure successful setups and configurations to support your expansion plans and trim costs.

Increase User Base & Engagement

With session visibility create seamless experiences and increase engagement.

Troubleshooting

Make your service more efficient therefore spend less time fixing urgent problems, and identify unknown areas for improvement.

Improve Costumer Service

Reduce first-time resolution call and streamline information resources for your proactive customer service teams.

Answer questions like:

  • · Which are the most used devices?
    ANALYTICS gives you as much detail as possible in order for you to identify areas of growth to improve your service. By seeing which devices are the most popular, you can prioritize your efforts to make the right changes for the right device.
  • · For how long do my users actually spend time watching the video?
    ANALYTICS displays effective playtime for you to see and understand how long your users spend watching content, interruptions aside, and from there identify the clutter that lies between the end user and the video content.
  • · Am I meeting my business goals?
    ANALYTICS comes packed with the OVERVIEW DASHBOARD that gives you a clear vantage point of your service’ performance. In it, you can set your business goals and track them over time easily.
  • · Are any errors affecting my plays?
    Review your plays’ performance for any irregularities and zoom into it to see the root of the problem.

Correlation full session tracking to measure real performance

ANALYTICS’ strong point lies in detailed data correlation across the entire video platform for a better understanding of your audience and platform performance. For example, look at your investment in 4K content, can your users find it easily? By tracking the specific area of your service where you stock 4K content and correlating it to engament levels, you will know if it’s being consumed in the context you hoped it would. Having this visibility guarantees that you are always aware of what issues and patterns develop in every corner of your service.

In-depth platform analysis

ANALYTICS let’s you dive into your data without any limitations and with the maximum real time granularity possible. Thanks to unlimited multidimensional filtering and 1-on-1 session tracking go further into your analysis to find the root of the problem and take action. With ANALYTICS no issue of any kind will remain unnoticed.

Improve customer service

Give your customer service team the means to be proactive and cross reference the customer side of the story with your service’ real performance. They will be able to understand the context of the issue to determine what the best client practice is and take action. With ANALYTICS your support team will gain autonomy, agility and self-sufficiency while improving your customers’ satisfaction levels.

Business-driven overview dashboard

The Overview Dashboard is the perfect tool for managers that wish to supervise the performance of their service. It is a simple and straight forward control pannel of Analytics, specifically designed for goal tracking. Fully customizable and dynamic, Overview Dashboard allows you to pre-define the KPIs you deem crucial to your service growth and track them over time. Check-in on a daily basis to see how your overall performance is evolving.

Power

Analytics is powered by a solid and lightning fast technology that only collects 8 events to generate all inisghts. Integrating with Analytics will not interefere with your own service infrastructure as our open API is light and will only listen to your service’s events. NPAW software is used to loads of data coming its way, with 7.6M events recorded per minute, Analytics can ingest any amount of data you throw at it.

Analytics
Free

$0

This product is for smaller video services or larger companies who wish to gain clarity over the most basic KPIs

Analytics
Pro

$495 per month + CPM

ANALYTICS Pro is designed for video services who are interested in growing with the help of better data but are not looking for a holistic solution

Analytics
Enterprise

Contact Sales

Using ANALYTICS Enterprise puts the controls in your hands, offering a holistic and diverse solution to creating a world-leading video service

Analytics
Enterprise +

Contact Sales

The most advanced product we provide, ANALYTICS Enterprise+ is capable of taking video services that extra step towards world class QoE and unmatchable customer experience

Analytics
Free

$0

This product is for smaller video services or larger companies who wish to gain clarity over the most basic KPIs

Analytics
Pro

$495 per month + CPM

ANALYTICS Pro is designed for video services who are interested in growing with the help of better data but are not looking for a holistic solution

Analytics
Enterprise

Contact Sales

Using ANALYTICS Enterprise puts the controls in your hands, offering a holistic and diverse solution to creating a world-leading video service

Analytics
Enterprise +

Contact Sales

The most advanced product we provide, ANALYTICS Enterprise+ is capable of taking video services that extra step towards world class QoE and unmatchable customer experience

Views
< 200,000 + CPM
< 1 million + CPM
CPM
CPM
API Access
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Data Visualization
Award-winning Metrics
5+
10+
40+
40+
Unique Dimensions
3+
7+
30+
30+
Top-of-the-class Features
Alerts
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Integration Quality of Assurance
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Child Accounts
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Dashboards available
2+
3+
Infinite
Infinite
Granularity
Hours
Hours
Minutes
Minutes
Data retention
15 Days
2 Months
1 Year
Forever
Multifiltering
1-level
2-level
Infinite
Infinite
Support & Experience
Video tutorials
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Onboarding support
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Dedicated Success Manager
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Tech support
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Stardard Support
24/7
24/7
Guided Onboarding & Implementation
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Main supported video players

Smartphone

Tablet

Web Browser

Smart TV

Gaming Console

Set Top Box

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